Frequently Asked Questions
Have questions? We’ve got answers! Our FAQ page is here to help you find everything you need to know about our products, shipping, returns, and more. If you don’t see your question here, feel free to reach out — we’re always happy to assist!
Shipping & Returns
How long does shipping take?
We offer standard shipping, but timelines may vary due to things such as low stock, postal delays, and personal setbacks in fulfilling orders.
Within the first three business days of receiving the order, the seller will assemble the box and produce the shipping label. From there, shipping can take anywhere from 2 to 7 business days, or longer in special circumstances.
Do you ship internationally?
Yes, we do offer international shipping! Delivery times and shipping rates may vary depending on your location.
In addition, shipping costs will vary due to tariffs and other imposed fees, such as customs fees.
What is your return policy?
We accept no-cost returns and refunds for products purchased until they are shipped out. However, if you'd like to return an item after it has shipped to you and the return is not for a defect*, then you must pay for the shipping costs to return.
*Defect means the product was promised in mint condition and thereby damaged by the seller (not a third party such as the mail carrier); would not include products marked as "scratch and dent."
Payment Options
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Is my payment information secure?
Yes, we take your privacy seriously. All transactions are processed through a secure, encrypted gateway to ensure your payment details are safe.
Can I use a discount code with my order?
Yes, you can apply valid discount codes at checkout. Be sure to enter the code before completing your purchase for the discount to be applied.
Our shop will periodically run sales for holidays, to clear stock, or for other reasons, at the seller's discretion.